LEGAL REFERENCE

9lana par aapka shakhsi maloomat surakshit hai

Jab aap 9lana par account kholete ho, hamara kaam aapka trust barkarar rakhna hai. Is privacy policy mein ham batate hain ke aapka naam, address, payment details aur...

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9lana 9lana par aapka shakhsi maloomat surakshit hai

Hamara data handling mumkin aur qanoon key mutabiq

9lana Pakistan ke supported regions mein kaam karta hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se paisey deposit karते ho, woh banking information hamari systems mein encrypt hoke save hoti hai. Aapka account ID, login password, aur transaction history hum secure servers par rakhte hain. Withdrawal requests verify karwate waqt hamari team aapko confirm karta hai. Agar aap apna account band

karna chahte ho ya personal data delete karana chahte ho, hamari support team se sampark kar sakte ho. Hamara maqsad aapko control dena hai apne aap par.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

SAMPARK KEREN

Privacy issues ke liye hamse contact karain

Email Support Apne privacy concerns ko hamari team ko email...
In-App Help Center 9lana app ya website par directly help chat...
Account Settings Apna personal data dekh aur update kar sakte...
QAABEL-E-ETEMAD

Hamari privacy practices transparent aur verified

Encryption Standard

JazzCash, Easypaisa, SadaPay aur Raast deposits secured hain industry-level SSL protocols se. Withdrawal verify karte hue aapka payment address double-check hota hai.

No Third-Party Selling

Hamara policy clear hai: aapka email, phone ya khel ki history nahin bikta hai kisi ko. Support ya fraud prevention ke siway koi external data access nahi.

Account Ownership

Aapka account sirf aapka hai. Login credentials, withdrawal pin, aur 2FA settings aap control karte ho. Agar kuch suspicious lage, hum turant investigate karte hain.

Data Deletion Right

Account close karte hue aapka personal data delete kar sakte ho. Hamara team finalize karega aur confirmation send karega.

Regulatory Alignment

Pakistan ke supported regions mein hamari privacy framework local qanoon se match karta hai. Jahan kisi specific regulation hota hai, hamara policy us se comply karta hai.

Incident Reporting

Agar data leak ya breach ka andeshaa ho, hamara security team within 48 hours update de deta hai. Aapko pehle maloom dikhaya jayega.

Is page par jo likha hai woh hamari puri policy hai

Data Collection Scope
Ham sirf wohi data collect karte hain jo aapka account handle karne aur payments process karne ke liye zaroori hai.
Retention Period
Account close hone ke baad personal data 90 din tak backup mein rahe sakte hain, phir delete ho jayenge.
Cookie & Tracking
9lana app aur website par cookies analytical aur security maqsad se lagte hain, na ke advertising tracking ke liye.
Cross-Region Limits
Aapka data sirf supported Pakistan regions ke servers par reh sakte hain. International transfer nahi hota unless aap explicitly allow karain.
Payment Method Privacy
JazzCash, Easypaisa, SadaPay aur Raast transactions encrypted rahe hain. Hamara system sirf transaction status store karta hai, full payment details nahi.
Support Access Logs
Jab support team aapka account access kare, woh access logged hota hai aur aap request kar sakte ho ke kaunsa agent kya dekha.
Policy Updates Notice
Is privacy policy mein koi material badlao hue, hamari team aapko in-app notification aur email se zaroor bata dega.
AAPKA CONTROL

Privacy settings jo aap manage kar sakte ho

Data Download Request Aapka sab personal data, transactions aur support tickets ek file...
Communication Preferences Email aur SMS notifications ko customize kar sakte ho. Marketing...
Payment Method Reset JazzCash, Easypaisa, SadaPay ya Raast change karte hue aapka puraana...
Session & Login Control Active sessions check kar sakte ho. Agar kisi jagah se...
Withdrawal Address Verification Har withdrawal address ko verify karna zaroori hai. Pehli baar...
Account Security Audit Support se mangwa sakte ho ke aapka account ka security...

Privacy policy ke baare mein aksar puche jane wale sawal

Account delete karte hue aapka personal data request ho jayega. Hamari team 90 din mein sab kuch erase kar dega. Tax compliance ya legal obligation ke liye some transaction records retain ho sakte hain, lekin aapka naam aur contact remove ho jayega.

Nahi. Hamara system sirf transaction confirmation aur status store karta hai. Payment gateway aapka banking password handle karta hai, ham nahi. Jab withdrawal ho tab aapka verify request jaata hai—aapka password kabhi hamara paas nahi aata.

Logout sirf aapka session close karta hai. Aapka account data, balance, aur transaction history sab secure servers par rahe hain. Phir se login karoge to sab kuch wahin tak hoga jahan tak chhod diya tha.

Major changes mein ham aapko in-app notification aur email send karte hain. Chote updates ho to privacy policy page mein automatically reflect hote hain. Policy ke last updated date sab time page par likha hota hai.

Nahi. Aapka game history sirf aapka account mein private rahe hain. Support team ko bhi sab tafseel nahi dikhti—sirf agar aap specifically puchho. Hamara internal team bhi access ke liye approval leta hai.

Support team ko fauran report karain. In-app help chat khol saktre ho ya email kar sakte ho. Hamara security team turant check karega aur aapka account protect karega agar kuch galat hua ho.

Bilkul. Sab payment methods—JazzCash, Easypaisa, SadaPay aur Raast—same encryption aur verification standards follow karte hain. Hamara backend sab ko same secure way se handle karta hai.